Terms and Conditions

1. Entire Agreement: This agreement contains the entire understanding between Cake Carousel and The Wedding Client (Bride; Groom and Civil Partners).
2. Pre-Event Consultation: The parties agree to a preliminary consultation, either in person, by telephone or by e-mail before the event date in order to ascertain and confirm the design details and the prices to be charged.
3. Wedding Cake Quote: The Wedding Client will receive a quote for all items discussed. The quote details costs pertaining to the cake but excluding delivery unless the exact distance is known at the time of the quote. Each design is individually calculated to provide the most accurate quote based on the cake content and the skilled time element involved in making each design.
4. Booking Fee: A Booking Fee of 50% of the cake quoted is to be paid within 14 days of the quote and is required to secure the wedding date. The Booking Fee is applied towards the contracted wedding cake and is deducted from the final invoice. If the Booking Fee isn’t received within 14 days the booking will be
deemed cancelled and the date will be released back to the general public.
5. Reservation: Upon receipt of the booking fee, Cake Carousel will reserve the wedding date.
The Booking Fee is non-refundable, even if the wedding is cancelled or for any other reason, including acts of God, fire strike and/or extreme weather. The deposit in full may be transferred to another date if notified at least 14 days prior to the original wedding date.
6. Hiring of Additional Items: If additional items are being hired from Cake Carousel such as stands, bases and separators a a security deposit must be submitted. It is advised to pay the deposit by a individual cheque. In case of non- return within 5 days or damage the deposit cheque will be banked. If there are no breakages, loss or theft of products hired the deposit cheque will be cancelled and returned.
7. Transport Boxes: Transport Boxes cost £15.00 and are specially made to contain the height and weight of the wedding cakes and are required, without exception, for all Wedding Cake orders being collected by The Wedding Client and not being delivered by Cake Carousel.
8. Balance of Payment: The Balance of Payment is due 14 days prior to the wedding date. It is The Wedding Clients responsibility to provide the final payment within the agreed time. If the final balance has not been paid within the agreed time limit the booking will be deemed to have been cancelled.
9. Delivery: Cake Carousel will provide delivery of all ordered items. Cake Carousel are not responsible for incorrect delivery times or locations given to us by The Wedding Client. Delivery and set up is £12 for venues in Pembrokeshire. Other locations will be priced individually.
10. Set-up Time: Cake Carousel requires at least one hour setting up all ordered items. This ensures that there is an appropriate amount of time to arrange the cake before guests arrive.
11. Delivery Confirmation: In the event that The Wedding Client will not be available during the delivery they will be responsible for having a designated person meet the Cake Designer at the reception venue. This person will be required to sign a confirmation that the cake has been received. This is to ensure that all items delivered are accounted for.
12. Completion Schedule: All ordered items will be delivered at the date and time agreed upon between The Wedding Client and Cake Carousel. Cake Carousel cannot be held responsible for any changes that are not made known.
13. Returning Additional Items: All additional items hired from Cake Carousel are to be returned within FIVE days of the wedding date. If The Wedding Client is unable to return the item(s) within this time scale a designated person must do so on behalf of The Wedding Client or collection can be arranged for £12.
14. Method of Payment: Payment may be made by Bank payment (Acc name: Cake Carousel, Acc number: 83340182, Sort code: 09 01 26),cash, cheque or through PayPal (a £4 in every £100 charge will be levied for this service). Cake Carousel will not provide any services until your payment is approved.
15. Penalty, Fees and Charges: There is a £5.00 per day late payment fee for any hired items that are not returned to Cake Carousel by the required date of hire return.
16. Right of withdrawal: Discovery of new information, changes to agreed circumstances or other factors which tends to circumvent its policies may result in its withdrawal. Non co-operation, changes in locations, facilities or available times, missed appointments, non confirmation of quote acceptance
and late payments are examples of contributing factors. Should Cake Carousel initiate the withdrawal, all fees will be returned, including the Booking Fee, as well as fair market value for all services / products already provided.